IF IT IS NOT QUITE RIGHT

Returns and refunds

How to return an eligible Snuglo purchase, request a refund or tell us about a faulty or incorrect item.

Our 30-day returns period

We hope you love your Snuglo order. If it is not quite right, contact us within 30 days of delivery to request a return. This goodwill period is in addition to your statutory consumer rights.

Products must be unworn, unwashed and returned with their original tags and packaging. You may inspect an item as you would in a shop, but we may make a lawful deduction if unnecessary handling reduces its value.

How to request a return

  1. Use the Snuglo contact form and include your order number, the item being returned and the reason.
  2. Wait for the return instructions and reference before posting anything.
  3. Pack the product securely and include the supplied return information.
  4. Obtain proof of postage and keep it until the return is completed.

Please do not send a return without first contacting us. Approved returns should be sent only to the address provided in our return instructions.

Return postage

If you change your mind or order the wrong size, you are responsible for return postage. If the product is faulty, damaged, not as described or incorrectly supplied, we will provide an appropriate return method or reimburse reasonable return costs where required.

Refunds

Once a return has been received and checked, an eligible refund will be issued to the original payment method. We process refunds promptly and within the period required by consumer law. Your bank or payment provider may take additional time to display the credit.

For a statutory cancellation, the refund includes the standard outbound delivery charge where required. Any additional amount paid for an enhanced delivery service is not normally refundable.

Exchanges

Stock changes quickly, so a direct exchange may not always be possible. We may ask you to return the original product for a refund and place a new order for the preferred size or design.

Faulty or incorrect items

Contact us promptly with your order number and clear photographs. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

Items that cannot normally be returned

Personalised or made-to-order products cannot normally be returned for a change of mind. Sealed products unsuitable for return for hygiene reasons may also be excluded once unsealed. These exclusions do not apply where an item is faulty or not as described.